PRIVACY POLICY

Pet Shop Sài Gòn is committed to keeping our customers' personal information strictly confidential in accordance with the policies below. We understand that your trust is our most valuable asset 🐾

1. Purpose of collecting information

Collecting data helps Pet Shop Sài Gòn support you in the best way throughout your shopping experience, including:

• Processing and delivering your orders right to your hands
• Confirming orders by phone or email
• Resolving questions and support requests as quickly as possible
• Sending updates on promotions and offers exclusive to Pet Shop Sài Gòn members
• Improving the shopping experience on the Petshopsaigon.com website

2. Scope of information collected

The information you provide when registering an account or placing an order includes: full name, phone number, email, and delivery address.

In addition, the system may collect information about your browser, IP address, and shopping behavior through cookies to personalize your experience.

3. Information retention period

Your personal data will be stored securely for as long as your account is active or until you request its deletion.

4. Security commitment

Pet Shop Sài Gòn commits not to sell or share your personal information with any third party, except for:

• Reputable shipping carriers for delivery (such as GHTK, GHN, Viettel Post, etc.)
• Payment gateways to securely process online transactions
• When there is an official request from a competent legal authority

5. Customer rights

You have full rights to review, update, or adjust your personal information by logging into your account on Pet Shop Sài Gòn or by contacting us directly.

6. Use of cookies

Cookies help us remember your cart and personal preferences. You can choose to decline cookies in your browser settings; however, this may affect some shopping features.

7. Contact information

Our customer care team is always ready to guide you in detail:

Hotline: 0325.512.719

Email: petshopsaigon.mkt@gmail.com